eBA for IT Service Management (ITSM)

CHALLENGE

Before we can address ITSM, or IT Service Management related challenges, we have to start by defining ITSM properly because it can mean different things to different people. In the simplest way, ITSM refers to a vital process for infrastructure and operations organizations to manage the way in which IT services are delivered to (and optimized for) end users. Most IT organizations face two types of challenges in IT Service Management, the business challenges prompting them to evaluate or replace ITSM tools, and the challenge in choice and with effective implementation of ITSM. We won’t address the business challenges here in detail as you’ve most likely heard them many times before. They range from overburdened and reactive IT, ambiguity about IT’s business value, to overspend on IT hardware and software and demanding end users.

But what about the challenge of choice? According to Gartner’s most recent count there are more than 450 vendor solutions out there and they differ widely in terms of available processes, functions, integrations, pricing and ease of implementation and configuration. So how do you choose? eBA for ITSM not only solves your core ITSM business challenges, but gives you something extra, a simpler way to choose a world-class, PinkVERIFY™ ITSM solution through its simplified licensing model, clear features and functions and an efficient on-boarding process. eBA gives you tangible results, that ‘quick win’ you need in as short as one day. Are you a winner?

eBA for ITSM not only solves your core ITSM business challenges, but gives you something extra, a simpler way to choose a world-class, PinkVERIFY™ ITSM solution through its simplified licensing model, clear features and functions and an efficient on-boarding process. eBA gives you tangible results, that ‘quick win’ you need in as short as one day.

Are you a winner?

eBA for ITSM Key Features and Differentiators

One platform, one system of record

Seamless integration of all your core ITIL processes and IT Operations on one platform, one database

Configurable

One size doesn’t fit all and with eBA’s flexible, lowcode .NET platform architecture you can easily customize processes to improve and optimize new process applications - including outside of IT. This also enables no-hassle upgrades

Reduced TCO

Effortless implementations in as short as one day, easy upgrades, and comprehensive maintenance and support plans help significantly reduce your total cost of ownership

Flexible, simplified licensing

Your choice of subscription or perpetual licensing, SaaS or on-premise in public or private cloud

Integration

eBA’s robust integration manager function allows for easy integration with 3rd party systems or business applications

First-class onboarding

eEnjoy ITIL-light process consultation during set-up, implementation and training at a fixed cost

eBA for ITSM Solution Bundles

eBA for ITSM is built upon the eBA TCM platform, a Transactional Content Management Platform trusted by global brands such as Ford, 3M, AstraZeneca, Nissan, Renault, Société Générale, SOCAR, ERGO Insurance, Bridgestone, Starbucks, and the UNHCR.

Through the use of integrated services such as workflow management, document management, capture, dashboards, and records management, robust workflow automations and business applications can be rapidly designed and developed. eBA TCM is powerful, simple to use, easy to implement and affordable for mid-size organizations and above.